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FAQ's
Here are some commonly (if
not frequently) asked questions from Web hosting seekers. If you have any
others, please address them to support@abacoinfo.com.
This FAQ is not meant to replace the standard support
section.
How can I get
annual or quarterly discounts?
You will receive a 10 percent discount by
paying in advance for 12 months, or a 5 percent discount by paying in
advance for 3 months. Hosting fees are due and payable no later than 10 days
after you are first issued your IP address. No discount shall be given for
payments made after this date.
Do you charge
additional fees for using the mySQL database?
No. It is included in the package.
Can I have
my_own_name.com with Computer Creations?
Yes. You will have your own domain with any
of our hosting packages. BTW, we offer only true virtual domains with unique
IP addresses. Beware of hosting companies who provide only a shared or
temporary IP.
How do I get
started?
Simply sign-up by emailing
us.
We will assist you any way we can.
How long will I
have to wait before I can start?
Not long at all! We will set aside space and
a unique IP address for you very quickly. We will contact InterNIC, the
registration authority for .com, .net and .edu domains, on your behalf
unless other arrangements have been made. Once we activate your account by
issuing you the unique IP address, we'll let you know immediately by email.
No doubt this will happen before your Web address or URL is registered by
the domain name authority.
How do I transfer
an existing domain name to your servers?
Simply let it be known that you want to transfer
your domain. While waiting for InterNIC or the registration authority to
complete the transfer process, keep the connectivity with your current
provider. We will provide you with a permanent IP address immediately so you
can upload the site on our server, but until your new IP is
"propagated" throught the 'net, your new site will be accessed
only by typing the IP address. Once InterNIC sends an email saying the
transfer is completed, there is a 72 hour propagation period where visitors
could go to either site. We advise contacting your previous host at the end
of the 72 hours to have them stop the old service. If you use this same
provider for your Internet access, you will be able to access your new site
once they update their DNS.
When transfering a domain, keep in mind that
InterNIC will ask the Administrative or Technical Contact, and not the
Billing Contact, to reply to an email authorizing the transfer. If you are
one of the authorized contacts (and you should be!) make sure you reply
using the same email address you have on file with them.
If the confirmation request from InterNIC is
promptly returned, the registration change can usually be processed by them
in 72 hours. Meanwhile, all Internet providers are updating their records
(DNS tables) to reflect the new worldwide database of IP addresses,
including yours!
Who is InterNIC?
The InterNIC is the independent organization
responsible for registering top-level domain names, such as .com, .net and
.org.
Does
Computer Creations support MacIntosh systems?
Sure. You can use the Fetch program to
transfer files from your MAC to our system. You can also use Telnet and POP
email programs like Eudora, Claris E-mail and Netscape Mail.
Whom can I contact
if further questions come up?
Feel free to email us at
anytime: support@abacoinfo.com
Are your servers
connected 24 hours a day, 7 days a week? If not, when and why are they
disconnected?
Yes. They are always connected and always
monitored.
Do you run Apache?
Yes. We run Apache on the Linux OS. We do not
run the less reliable NT.
What programs can
be used to access e-mail (pine, elm, Netscape mail, etc.)?
All POP clients can be used -- any program
which downloads the files from our server onto your computer. You can use
mail user-agents, which run on our servers, such as pine or vi. You cannot
use IMAP.
Can I access my
domain address with or without the "www"?
Yes. You will be able to access the domain
address with or without the "www" in front of the domain name.
What is an email
alias and is it unlimited?
An email alias means if
you send mail to support@your--name.com, that address is aliased to whomever
needs to receive it. It can be one person or multiple people and
these aliases are unlimited--get as many as you need for no extra charge!
Do you have a
database system? Cold Fusion? mSQL? Other?
We use mySQL.
Do you have FTP and
FTP Anonymous access?
Yes. We provide both FTP and FTP Anonymous
access with all accounts.
Do you have a limit
on the FTP transfer?
No. There is no limit. You can update your
pages an unlimited amount of times, at any time of the day or night.
Is a shell account
included?
Yes it is included.
Do you use
Netscape's SSL technology?
We use Apache-SSL which is several times more
secure than Netscape SSL. It has been certified by Thawte.
Can I run two cron
tasks to update pages daily?
Yes.
Are your virtual
servers able to work with old and text-mode browsers such as Lynx, or will
users with those browsers not find our index.html when putting in only
www.our__domain.com (in other words, are they truly virtual)?
They are truly virtual--you get your very own
IP address on the web server. They will work with Lynx (as well as search
engines).
How many client
sites are put on each web server? Do you move sites to different servers if a
given server has a high load? Is this monitored?
We do move clients according to demand. We
keep the peak CPU load below 50% on all machines. The exact amount of sites
on each server varies greatly based on demand per site.
I would like to
know if you support VRML 1.0 and 2.0 mime types, wrl and mus?
We support these. You can set your own mime
types with your .htaccess file.
Does each virtual
server have its own log files? We already have our own custom web stats apps,
so what we really need is the raw log files and not just summaries.
Yes. You have your own log files.
Do you provide a
CGI-BIN personal directory?
Yes. A CGI-BIN is provided with each account.
What is CGI access?
CGI scripts (Common
Gateway Interface) are used to provide things like counters, form responses,
guestbooks, and many other interactive components. VIS Web
Hosting gives you full CGI access. You can write your own scripts, or
install premade PERL scripts.
Which languages are
supported in CGI (eg., Bourne, shell, Perl, Java)?
Bourne, Shell, Perl, and Java are all
supported and available.
How can I manage my
email users (add/remove/update). How can I setup mail redirection for my
users?
To add or delete POP boxes, use your personal
Mail Manager at:
your___domain.com/menu
You redirect by editing the address,
"un-forwarding" to the POP box (which deletes it if that's the
only reference to it) and forwarding to whatever address you desire.
Do you offer
backward compatability browser detection?
Yes.
Can I set up forms
for secure transmission?
Yes.
Can we set up
password protected areas with htaccess?
Yes.
May I promote my
Web site with bulk email?
No. Spamming is in violation of our service
agreement. There are legal and ethical issues involved in mass mailing of
unsolicited email. Any users of our services who have sent a large number of
unsolicited emails will have their accounts closed within 24 hours with no
refunds.
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